Unrivalled Customer Experience

How We Began

 

Formed in the UK in 2002, ASH Projects was created to fill a market niche, discovered through years of Technology Deployment. We found that customers were asking for more support than standard vendors supplied. Our customers liked our approach in giving them a true ‘hands off’ experience. This enables them to concentrate on Business as Usual responsibilities, whilst ASH takes care of delivering projects. Our service offer quickly grew to meet that need; not just supplying Field Services and Project Management, but also Technical Services and Consultancy. We have curated that offer over the past 2 decades by listening to our customers’ evolving needs and moulding our service around delivering what’s important to them. As a client led organisation, our customers come back to us time and again for reliable service and an unrivalled customer experience.

 

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What Makes Us Tick

 

ASH’s mission has always been to augment our customers' teams by affording them a 'hands-off' approach. We enable you to focus on your core business, whilst we deliver projects. Our transparent method purposefully allows customers real-time visibility of progress, making us their go-to partner for technology deployments. This in turn enables ASH to maintain growth as we continue building our teams and knowledge base. More importantly, to encourage innovation within the team so we bring it to the table on every engagement. This is what keeps you Closer to your Customer.

Our values reflect what’s important to us; People, process and technology
People: To recruit, nurture and put forward SME’s for every engagement
Process: To begin with the end in mind, map the journey to get you there and ensure delivery. To stay at the forefront with our proprietary processes providing a blueprint for success
Technology: We stay at the cutting edge of technology advances in the retail space & built environment. This is at the heart of our consultancy offer.

 

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Different By Design

 

Technical Services

The ASH Tech Services team are a 24x7 operation. We offer fiercely competitive rates for technical support. Our team has an acute understanding of the challenges on-site and support more than 300 teams in different time-zones across the globe. The design team are involved from project initiation and provide support throughout deployments to lessons learned

Our maintenance support is unrivalled with call reduction programs in place to maximize ROI on all projects. The ASH Metric Map™ and ASH DPD™ are products of Technical Services – these are differentiators & core competencies at ASH. “Tech Services help my Field Services teams succeed across different markets – we’ve never been more successful on-site; they’ve got the support just right”. Robin Ashurst, EVP Field Services

Core Competencies

We utilize Prince2 as a baseline methodology for PMO. Our proprietary processes are simple and effective. We manage Scope, Time, Budget and Quality to a degree which shores up projects and protects them from issues affecting each of these elements. We have a transparent approach to our methodology and the level of detail in our reporting is essential for real time visibility to Stakeholders. Our Risk Management strategy is second to none.

ASH Metric Map™

When it comes to people counting, ASH are SME’s in Design, Deployment and Support. Our ASH Metric Map™ ensures coverage of all areas of interest are captured at project outset. It fits hand in glove with our proprietary PMO process and the ASH DPD™ (Device Placement Design). When applied to complex projects and challenging environments, both indoor & outdoor, this enables Maximum Coverage with Minimal Devices. “Our customers know [conceptually] what they want to see from an analytics dashboard. The ASH Metric Map™ visualizes that concept and ensures the DPD™ will deliver the results” Tony Felton, Head of Tech Services.

ASH DPD™

Our Device Placement Design – or ASH DPD™ is a core competency. It was created to provide Maximum Coverage with Minimal Devices for people counting & tracking solutions. Most innovative technology proposals fail predominantly on cost. We developed the DPD™ to provide a globally scalable solution to reduce TCO on people tracking solutions. This methodology has successfully worked with significant deployments of Xovis, Brickstream & other leading manufacturers. It can be applied to WiFi deployments and other IoT technologies. Most recently, the DPD™ saved one customer over $2m in inventory and recurring SaaS costs. “Accuracy is everything when it comes to  meaningful metrics. If sensors aren’t positioned correctly, the data won’t be accurate – that’s where the DPD™ comes in. We make sure the sensors are in the optimum spot to capture all those important metrics. The integrity of the data is assured with the ASH DPD™” Alison Ashurst, CEO.

 

 

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Seal Of Approval

ASH has many accreditations within varying disciplines. These range from Health & Safety, Construction, and Electrical Engineering to ISO. As a global company, we adhere to local municipal code, industry standards for structured cabling and any federal requirements on a project by project basis. We are a certified Woman-Owned Small Business registered with the federal government and System for Award Management (SAM). We are ISO 9001:2015 accredited. We were awarded ISO 9001 over ten years ago and since then have enjoyed annual renewal on an unconditional basis since. ISO assesses our processes across the whole business – it underpins our robust PMO & Technical Services strategies.

 

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UK

 

ASH Projects & Contracts Limited
Farnley House, Manor Rd,
Farnley Tyas, Huddersfield
HD4 6UL
+44 (0) 1484 665 000



 

 

USA

 

ASH Projects US LLC
5855 Medlock Bridge Pkwy,
Suite 200
Johns Creek, GA, 30022
+1 678 389 3800

 


 

AUS

 

ASH Projects
Exchange Tower
Level 1, 530 Little Collins St.
Melbourne VIC 3000
03 9909 7220
+61 3 9909 7220



 

 

VN

 

ASH Projects
Indochina Riverside Office Tower.
3rd rd. Floor
74 Bach Dang St.
Hai Chau District, Da Nang, Vietnam
+84 236 3664671

 

 

ASH Projects © 2017

Registered in England & Wales: 4369573
VAT Number: 780 446 322