EPoS Till Replacement Programme for Major Retailer

The Objective
ASH's retail experience proved invaluable when a national supermarket chain called on the company to oversee the upgrade and configuration of its EPoS systems at more than 300 sites throughout the UK in just four months. After successful installation pilots of 3 new product types, the customer decided on the IBM SurePoS 4800-722 for deployment across its estate. ASH were engaged to manage the pilots, installation, network support, logistics and support the customer (end user) throughout the change.

The Solution
We appointed a supplier support manager to work alongside the project board and ensure project assurance throughout the programme. Initial surveys were carried out across every site and a customer (end-user) education programme was implemented consecutively to enable the customer full ROI from the deployed product through best practice being applied at source. Idiosyncrasies of the end users were highlighted to enable smooth execution of the project and pre-empt any issues likely to cause delays. We managed other suppliers throughout the programme to control weights & measures compliance for scanner scales devices. In addition, we provided live cover post-installation and customer (end-user) feedback for the customer to support their internal network.

The Result
Up to 6.5 seconds were saved per transaction on some sites. Over 7000 units were installed which afforded end-users immediate savings and quickly provided return on investment (ROI) for cap-ex in excess of £8m. Customer education on-site provided further reductions in fault tickets being raised by end-users. Information gathered during surveys has been utilised time and again by the customer to manage and support their network.

The Customer Feedback
'To ensure a seamless change from legacy tills to the new IBM 4800-722 models, we had to be confident in our supplier being the best for the job. ASH worked as part of our team, co-ordinating the project and working with other suppliers to ensure the job was completed on time and within budget. They managed our customers who were on 24 Hour trading stores through 'live' changes and did so with no disruption to trade. Our customers were delighted with the product and we had substantial value added tasks offered by ASH throughout which boosted the overall success and customer feedback. End to end support for our EPoS solution was what we needed - we were never disappointed'.
Programme Manager, Information Systems Division.


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