ICT Overhaul for Multi-site Education & Child Care Provider (SME Sector)

The Objective
Before this customer called on ASH, the thriving childcare centres and pre-prep schools were plagued with IT and telephony problems across its three sites in Kirklees. The customer engaged their previous supplier on a number of occasions but did not get the result required. We were tasked with a full health check to identify and prioritise the issues.

The Solution
A full health check was carried out on the IT and telephony network and a number of faults were identified which were causing operational difficulties and inflating costs. As the customer had exhausted the annual IT budget prior to engaging ASH, we helped them prioritise the options. All business critical issues were dealt with immediately and a 12 month strategy was put in place. This broke the requirements down into bite-size chunks enabling the customer to have more planned and control costings going forward. We implemented a service level agreement which provide long-term maintenance to support their network.

The Result
We have optimised the existing telephony system and provided a robust IT network allowing remote access for the management team. System back up is now refined and updated with relevant security software now protecting the network. The annual telephony costs will reduce by 35% which provides quick ROI. In addition, added value services enhanced capabilities of the operational team allowing them to reduce time spent on IT and increase their time supporting the business.

The Customer Feedback
'Having grown from a small one-site operation to 3 sites with additional offices, telephony and expanding ICT assets, we quickly realised we had out-grown our previous provider. We approached ASH after another customer recommendation. Due to the recession, we were keen to keep costs to a minimum but had to reduce the operational time our management team were spending on ICT. ASH adopted our ICT team role and substantially decreased our time spent on issues immediately. The overhaul included amalgamating comms lines, allowing us to see immediate savings and best of all, getting what we paid for from our current systems, allowing us to see ROI for the first time. We have engaged ASH long term to support our network and the SLA they have offered is unbeatable. A welcome relief to find a provider for SME's who knows how to get to the root cause of issues, prioritise, rectify and support'.
Owner & Head-Teacher, Pre-preparatory Schools.


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